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Zenoss is a Commercial Open Source company, with a large and growing community for its Zenoss Core product. To maintain and build a community of users requires a dedication to a social contract recognizing the contributions of all users and providing a valuable product without limitations. This is fairly uncharted waters, there isn't a textbook on how to manage this symbiotic relationship. While open communication is the basis for making everything work, this session will discuss my experiences and offer suggestions for how to proceed. The basic outline of the talk will touch on these 4 categories:
The Job Description
evangelist
advocate
developer
support
Community Infrastructure
transparency
source availability
documentation
lists/blog
wiki
Open Source Awareness
Open Core vs. cripple-ware
websites
distributions
licensing issues
other projects
People
public availability
helping newbies
moderation vs. censorship
old timers, flaming and trolls
Experience:
Matt Ray, Zenoss Community Manager, has been involved with and using Free and Open Source software for over 10 years. Before joining Zenoss he worked at one of ?The Big 4″ as a developer, owned a Linux consulting company and has worked in systems management, retail, distributed computing, banking, scientific and educational software over the years and been a founder of several startups.
Mark Hinkle, Zenoss VP of Community, has been the force behind Zenoss' remarkable community adoption and involvement, growing community membership to over 40,000 members since joining the company in 2006. He is a co-founder of both the Open Source Management Consortium and the Desktop Linux Consortium, has served as Editor-in-Chief for both LinuxWorld Magazine and Enterprise Open Source Magazine, and authored the book, "Windows to Linux Business Desktop Migration." |
